Flexicarers.com (FlexiCarer or Flexi Carers) is a childcare provision introduction agency, trading as a Limited Liabilty Company of 9B, Adedapo Williams Close Lekki Phase One Lekki Lagos (Company No). For the purposes of these Terms and Conditions, persons registered with FlexiCarers or Flexi Carers and offered childcare bookings through FlexiCarers or Flexi Carers are referred to as Childcarers and persons who contract with FlexiCarers or Flexi Carers for the purpose of being introduced to childcare providers through FlexiCarers or Flexi Carers are referred to as Clients.
Scope of Service
FlexiCarers or Flexi Carers acts as an introduction and booking agency providing carefully vetted, experienced childcare professionals, FlexiCarers or Flexi Carers does not employ the Childcarers booked by Clients.
FlexiCarers or Flexi Carers provides childcarer introduction services and will endeavour to introduce to the Client, Childcarers on FlexiCarers or Flexi Carers' register. FlexiCarers or Flexi Carers undertakes to ensure that all Childcarers on the register have been carefully selected and have demonstrated satisfactory previous experience in childcare employment.
The Client accepts that no amount of reference checking can provide a guarantee of future performance by individual Childcarers. FlexiCarers or Flexi Carers cannot be held accountable for negligence on the part of a Childcarer who has provided FlexiCarers or Flexi Carers with satisfactory references except where reasonable care has not been taken in the reference checking process or where FlexiCarers or Flexi Carers has failed to take note of other information received concerning the Childcarer's past performance.
FlexiCarers or Flexi Carers' selection procedure includes the following: a written application by the Childcarer; identity checks by sight of documents and records supporting the applicant's identity; a personal interview and taking a minimum of two recent employment references. The application and notes of the references received are reviewed, approved and signed off by the FlexiCarers or Flexi Carers Recruitment Manager before each Childcarer is admitted to FlexiCarers or Flexi Carers' register.
The average age of Childcarers on FlexiCarers or Flexi Carers' register is above the legal working age and most have worked in childcare for many years. It is often not possible for FlexiCarers or Flexi Carers to contact every parent that each Childcarer has provided childcare services to over an extended career.
FlexiCarers or Flexi Carers will always use its best endeavours to fill a booking providing a minimum of two hours' notice is given. Wherever possible FlexiCarers or Flexi Carers will ensure that the Client's bookings are offered to their preferred Childcarers first. The Client accepts that Childcarers on FlexiCarers or Flexi Carers register are free agents and FlexiCarers or Flexi Carers is not able to require any particular individual to work at any time or for any particular Client.
The following terms and conditions apply:
Fees
1. The Client pays a membership subscription of ₦30,000 per quarter, in return the Client is permitted to book Childcarers on FlexiCarers or Flexi Carers' Register to provide childcare services to the Client.
2. A booking is defined as a scheduled start and finish time within a 24 hour period. On each booking FlexiCarers or Flexi Carers charges a booking fee for finding a Childcarer for the Client. A booking fee falls due once the booking has been filled and the name of the Childcarer is confirmed to the parent.
3. If you change the start time or expected return time for a booking, no additional fee is payable if the booking has not yet been filled and confirmed to you by email. However, if the booking has already been filled, an administration fee of £1 (for online changes) or £1.50 (for changes made via phone or email) will be incurred, provided your booked Childcarer is able to accommodate the change. If your booked Childcarer is unable to accommodate the change and FlexiCarers or Flexi Carers is unable to find you an alternative Childcarer, a further booking fee will be payable once we are able to refill your booking.
4. Booking and membership fees are inclusive of VAT at the prevailing rate.
5. Memberships renew on a quarterly basis automatically unless we receive notification to cancel a membership here. The client may cancel their membership of FlexiCarers or Flexi Carers at any time without penalty. Memberships are always acknowledged by email and are effective on receipt.
6. FlexiCarers or Flexi Carers undertakes to give the Client a minimum of 90 days' notice of any change in membership or booking fees via our website, unless such a change is due to a change in VAT.
Conditions
1. In paying a membership fee the Client undertakes to make all bookings with Childcarers through FlexiCarers or Flexi Carers. Private approaches to Childcarers are not permitted without the prior agreement of FlexiCarers or Flexi Carers. If a Client is found to have made an offer of childcare employment to a Childcarer beyond the scope of the original booking made through FlexiCarers or Flexi Carers then the Client's membership will be cancelled with immediate effect. No refund of membership fees paid will be made and no further bookings will be accepted. The Client will be liable in damages to FlexiCarers or Flexi Carers to compensate FlexiCarers or Flexi Carers in respect of all past present and future losses which FlexiCarers or Flexi Carers suffers by reason of any breach of the undertaking above to a maximum sum of £1,000. If a Client wishes to employ a specific Childcarer originally introduced by FlexiCarers or Flexi Carers on a long term or regular basis, then FlexiCarers or Flexi Carers should be notified in advance. If such an arrangement is to be made FlexiCarers or Flexi Carers will charge an introduction fee calculated as the average of FlexiCarers or Flexi Carers' daily booking fees and ten percent of the Childcarer's prospective earnings - both calculated for the duration of the employment up to six months.
2. References given by Childcarers are carefully reviewed by FlexiCarers or Flexi Carers and copies of written references are not provided to Clients.
3. The Client accepts that FlexiCarers or Flexi Carers' responsibility is to introduce Childcarers who have demonstrated previous satisfactory professional childcare experience and service provision.
4. The Client is responsible for ensuring the Childcarer clearly understands any special needs of the Client's children.
5. FlexiCarers or Flexi Carers has no responsibility for a Childcarer's acts or omissions except where these could reasonably have been identifiable from FlexiCarers or Flexi Carers selection procedure or as a result of other information received by FlexiCarers or Flexi Carers. If during a booking, any accidental damage occurs to the Client's property or possessions, this will need to be covered by the Client's own home insurance policy.
6. In the event that a Childcarer is booked and for reasons beyond the agency's control the Childcarer cancels at short notice or fails to arrive at the appointed time the agency will use its best endeavours to find another Childcarer for the Client. In the event that it is not possible to refill the booking no booking fee will be charged and a refund of a proportion of the Client's membership or an extension of their membership will be offered.
7. The agency is not responsible for any loss suffered as a result of the Childcarer's failure to keep the appointment except where FlexiCarers or Flexi Carers has failed to use reasonable care in confirming the details of the appointment with the Childcarer.
8. While a Childcarer is providing services for a Client from an introduction made by FlexiCarers or Flexi Carers the Client undertakes to reimburse FlexiCarers or Flexi Carers fully for all costs, claims, damages, and liabilities whatsoever arising from the Client's wrong doing or negligence.
9. The Client is responsible for ensuring that their home contents insurance includes cover for Employers and Public Liability insurance for domestic workers, including Childcarers. FlexiCarers or Flexi Carers does not exclude or restrict liability for death or personal injury resulting from its negligence.
10. FlexiCarers or Flexi Carers reserves the right to terminate any membership either when the current paid membership expires or by giving the Client 14 days notice and a refund of any un-expired membership fee.
11. FlexiCarers or Flexi Carers Clients accept that we may communicate with them by email, text message or phone in relation to any matter concerning childcare bookings made by the Client and periodically with news about FlexiCarers or Flexi Carers services. Apart from in the course of arranging your childcare provision FlexiCarers or Flexi Carers will keep your email address, phone number and other personal data confidential at all times.
12. In case of any dispute Nigerian law shall apply.
